If you're not happy with your purchase from Campmor, then we're not happy either.
Your satisfaction is our goal. You may return any item*, in new, sellable condition, for any reason, within 90 days of purchase, when accompanied by your receipt or packing slip.
New condition means:
- packaging intact
- no tears
- no odors
After 90 days, if your purchase is not performing to your satisfaction, or if you believe there to be a problem not caused by expected wear and tear, please contact the manufacturer directly. We recommend you save all packaging, manufacturer's warranty information, receipts and invoices, to facilitate the return process, should the need arise.
* All climbing equipment and food items are final sale. For your safety, we cannot accept returns on these items.
Mail Returns To:
810 Route 17 North
Paramus, NJ 07652
Attn: Return Department
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made by check or money order will be issues a refund check sent under separate cover.
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be rebilled.
We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire our product to resell at an elevated price point.