If you're not happy with your purchase from Campmor, then we're not happy either.
Your satisfaction is our goal. You may return any item*, in new, sellable condition, for any reason, within 90 days of purchase, when accompanied by your receipt or packing slip.
New condition means:
- tags still on
If you've used an item and find it to be defective, we will exchange or repair the item within 90 days of purchase date, when returned to us along with your receipt.
- packaging intact
- no tears
- no odors
After 90 days, if your purchase is not performing to your satisfaction, or if you believe there to be a problem not caused by expected wear and tear, please contact the manufacturer directly. We recommend you save all packaging, manufacturer's warranty information, receipts and invoices, to facilitate the return process, should the need arise.
* All climbing equipment and food items are final sale. For your safety, we cannot accept returns on these items.
When returning merchandise to Campmor, carefully wrap the items and return them Parcel Post insured or UPS.
Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.
Enclose the return form on the reverse side of your invoice or a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order.
Advise us if you are looking for a refund, exchange, or repair.
Campmor will refund postage due to shipping errors or defects in merchandise.
We will return ship via surface delivery.
Mail Returns To:
400 Corporate Drive
Mahwah, NJ 07430
Attn: Return Department
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement.
Purchases made by check or money order will be issues a refund check sent under separate cover.
Exchanges of purchases made by credit card will be credited back to the card.
The replacement item will then be rebilled.
We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire our product to resell at an elevated price point.