Returns & Warranty
Customer satisfaction is our goal. All merchandise in unused condition may be returned for a refund within one year of purchase when accompanied by your receipt. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt. Save your packing materials and manufacturers warranty together with your Campmor sales receipt and invoice. After one year if you believe there to be a problem not caused by normal wear and tear, you should contact the manufacturer directly.
When returning merchandise to Campmor, carefully wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns cannot be accepted and will be refused. Enclose the return form on the reverse side of your invoice or a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. We will return ship via surface delivery.
Campmor will refund postage due to shipping errors or defects in merchandise.
Mail Returns To:
400 Corporate Drive
Mahwah, NJ 07430
Attn: Return Department
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made by check or money order will be issues a refund check sent under separate cover.
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be rebilled.